SLA
Domain: MLOps
🎯 Motivation
Service Level Agreement - a promise about model performance: 99.9% uptime, <200ms latency. If violated, consequences.
📋 Concrete Example
SLA: 99.9% uptime (max 43 min downtime/month), <200ms latency (99% of requests), <0.1% error rate. If violated, customers get refunds. Binding promise.
🔗 Analogy
A delivery guarantee - ‘30 minutes or free.’ The restaurant promises a delivery time. An SLA promises model performance.